Businesses in virtually every sector can benefit from incorporating the tenets of Six Sigma into their operations, and Six Sigma training is a valuable tool for employees at any level of their career. The Six Sigma methodology (along with Lean Manufacturing, a similar system) encourages businesses to examine their processes at every level in order to minimize defects and optimize results and efficiency. Take a moment to consider how these three basic principles from Six Sigma can benefit your team, and be sure to contact Lewis-Price & Associates, Inc. for more information on Six Sigma training for your staff.
1. Consider Customer Value
The Six Sigma approach challenges companies to consider customer value. By evaluating your products and services from a customer’s point of view and determining what qualities have value, your staff can discover how to adjust your strategy to maximize customer satisfaction. This perspective is incredibly important when evaluating service-related processes such as sales or service calls, new client enrollment, and customer bookings. By taking a customer’s perspective and determining what attributes are valuable (e.g., short wait times, clear call menus, etc.), your staff can work towards creating an experience or product that impresses customers and keeps them coming back.
2. Think of the Process
One of the fundamental aspects of Six Sigma training involves shifting gears towards a more process-oriented approach. Virtually any operation or action, from delivering a small order of goods to completing a multinational merger, can be broken down into a step-by-step process. In Six Sigma, processes contain multiple steps, with each step detailing a specific input and output. Once these steps are defined, your team can focus on completing each step as efficiently as possible. This approach is also incredibly useful in identifying the multiple underlying causes of defects in a company’s product or service.
3. Get Everyone Involved
Six Sigma training is a unique way to bring teams of people together. One could argue that it was designed to do just that; creating a detailed road map of company processes is impossible without input from folks in all aspects of the business. By engaging all employees in a training program that encourages critical thought and constant improvement, employers can foster an environment of communication and growth. In addition, Six Sigma training encourages a company-wide dialogue about ways to optimize performance and improve outcomes.
Lewis-Price is an SBA 8(a) certified staffing company committed to providing solutions to our clients and teaming partners alike. We staff diverse, engaged leaders in IT, cybersecurity, program management, and training. We value integrity and intention. We provide engaged professionals ready to join your team. To learn more about our staffing solutions, please contact us at (703)727-9182. Follow us on Facebook, Twitter, and LinkedIn.